Engagements
Three engagement models.
01How to engage
Every engagement includes the persona model, the communications plan, the portal and the readiness scorecard. The tiers differ in how much senior change leadership is embedded in your program.
Tier One
Essentials
Adoption insurance for a project manager protecting a go-live date.
- Persona impact analysis & stakeholder map
- Communication plan + generated email campaigns
- Field-worker micro-comms (SMS, van card, huddle video)
- Gate checklists for every project milestone
- Change Management Portal, standard build
- Readiness scorecard & laggard flagging
- User group & cohort management
Tier Two · Most chosen
Advantage
A managed program for a director who owns the adoption outcome.
- Everything in Essentials
- Client-tailored personas & readiness surveys
- Role-based change management workshops
- Custom LearnIFS process modules
- Change champion network & sponsor enablement
- Quarterly pulse checks & sentiment tracking
- Branded portal, benchmark comparison
- Change saturation calendar
Tier Three
Transformation
An embedded partner where adoption has become a board-level metric.
- Everything in Advantage
- Named change lead + analyst, embedded
- SNG-facilitated user feedback groups
- Executive sponsor coaching
- Multi-language, multi-site rollout
- Full release-delta re-enablement each version
- 12-month post-go-live adoption reporting
- Helpdesk taxonomy & hypercare program
Add-ons attach to any tier: additional languages, extra custom process bundles, off-cycle release packs, on-site delivery, and white-label packaging for IFS implementation partners. Already mid-implementation rather than just adopting one? Service NextGen delivers the IFS Cloud project itself.