20
Role personas
AdoptIFS. Change management for IFS Cloud
Go-live is a date.
Adoption is the outcome.
You chose IFS Cloud to transform how your service business runs. The software will do its part. The harder question is whether your dispatchers, technicians, planners and managers actually run their day on it six months after go-live.
A 40-minute session against your program’s scope. No slides.
0%
of transformations fail
McKinsey
McKinsey
0
role personas
mapped to 865 IFS processes
mapped to 865 IFS processes
0+
IFS implementations
delivered by Service NextGen
delivered by Service NextGen
What resistance sounds like, by role
I've done this job for 15 years. The paperwork can wait until Friday; the customer comes first.
Field Technician adoption risk: critical
39
Communication templates
865
IFS processes behind it
5
Readiness dimensions
45+
IFS implementations delivered
The method
One methodology. Four questions it answers.
Why adoption fails
Five assumptions that are rarely written down and always load-bearing, and the productivity dip every go-live pays for.
How it works
Three phases, Roadmap, Implementation and Sustainment, built for service organizations rather than a generic framework with IFS screenshots.
Readiness, measured
A gate-review scorecard from LMS completion, assessment results, simulation proficiency and sentiment, weighted per persona.
Engagements
Three engagement models, from adoption assurance for a single go-live to an embedded change lead for a multi-site rollout.
Trusted by service organizations running IFS
In their words
Delivered by the team behind 45+ IFS Service Suite implementations.
“Service NextGen brought the deep IFS Service Suite experience and the program discipline we needed. They felt like part of our team from day one, not a vendor.”
Part of the Service NextGen platform for IFS Cloud
One platform. Three products.
ModelIFS is the source of record. AdoptIFS and LearnIFS read from it, so change management and training are built from the same processes the program is configured from.
ModelIFS
Defines the process.
The reference model an IFS Cloud program is configured from.
AdoptIFS
You are hereMoves the organization.
Personas, communications and measured readiness for every role that changes.
LearnIFS
Trains the workforce.
Role-based, hands-on IFS Cloud training, current with every release.
Implemented by Service NextGen, IFS Service Suite partner, 45+ implementations.
Built for regulated, asset-intensive operators
Enterprise controls, included.
SCIM provisioning
Users and seats managed from your own directory through the SCIM 2.0 endpoint.
OData API
Read the repository from your own reporting and integration tools over OData v4.
Versioned content
Every process, template and course carries a full change history.
Role-based access
Internal and client users are separated by design and enforced with row-level security. Clients see their own repository only.
Isolated engagement data
Personas, readiness snapshots and communications are held per engagement, never pooled.
Bring us your go-live date.
Whether you are scoping the program, eight weeks from UAT, or six months past a go-live that has not landed, a walkthrough starts from your milestones and your roles.